TK999 deposit not received: what to do today, tomorrow and at the end of the week
On day 4 of your first week you sent money from your wallet for the first time. The wallet took the money, but the lobby balance hasn't changed. The biggest mistake at this moment is to panic and send money again, or to search the internet for a "helper". This page splits the problem along the rhythm of the week: what to look at today, what to check tomorrow, and what to tidy up in the day 7 review. Remember, this guide site never takes money and has no information about your deposit. All records are kept only in the official lobby.
Today, on deposit day: what do I do first if the balance doesn't show it?
Only one first step: send nothing more. Sending again doesn't solve anything; it just means tracking two transactions instead of one. Then work through this order calmly:
- Refresh the page. Or log out once and log back in using your bookmarked address. An old page left open sometimes hides a balance change.
- Check you are in the right account. Is the ID or name at the top your own? If you deposited on a family member's phone, another account may be open.
- Set the transaction ID aside. In the "deposit log" you started on day 4, check that the date, amount, wallet and ID are written down. If not, write them now and screenshot the wallet receipt.
- Note the times. Write down when you sent it and when you first noticed it hadn't reached your balance. These small details help a lot when explaining things to support later.
What does each status in the cashier's deposit record mean?
Open the deposit history or record section in the lobby cashier (under whatever name the lobby uses). A status is written next to your request. Decide your next step from it:
- Successful, but the balance is old: refresh again. If it still doesn't change, screenshot the status and go to live chat.
- Pending or processing: the request has reached the lobby but isn't finished yet. Wait a while and check again; don't make a new request in the meantime.
- Failed or cancelled: if the wallet took the money, report it in live chat with the receipt. After a failed request, get support's reply before sending again on your own.
- No record at all: perhaps the request wasn't submitted properly, or the ID the lobby asked for wasn't entered. Check whether the cashier has a box for the ID, and if you're unsure, ask in live chat.
Status names may differ between lobbies. Whatever it says, keep a screenshot.
Which three things should I check on the wallet side?
Now open the transaction history in your own bKash, Nagad or Rocket app and find that transaction:
- Amount: was exactly the amount you entered taken? Entering one amount in the cashier and sending another from the wallet can make matching difficult.
- Recipient: is it exactly the number or page the lobby cashier showed at that moment? Money sent to a number found anywhere else is not a lobby transaction.
- Transaction state: does the wallet app show it as successful? If the wallet itself shows it as failed, that is a matter for the wallet's own help section.
To go over the deposit steps for your wallet again, open the first bKash deposit lesson; the overview of all methods is in the payments lesson.
What should I write in live chat so support understands quickly?
Open the live chat inside the lobby, usually a small icon in a corner. Put everything in one message so you don't need a long back-and-forth:
- Your account ID or username
- Which wallet, how much, and roughly when you sent it
- The transaction ID, exactly
- Screenshots of the wallet receipt and the cashier status
Never write your password, OTP or wallet PIN; support doesn't need them. If support gives you a ticket or reference number, add it to your deposit log. More examples of short, clear messages are in the support guide.
Open the lobby cashier and live chat
What if it still isn't solved on day 5?
The next morning, first check the cashier record and your balance again. If nothing has changed, follow up in the same chat rather than retelling the whole story, and include the earlier ticket or reference number. Opening several chats about the same issue only scatters the replies.
In our week, day 5 is the day you set your own limits. That matters even more while a deposit is stuck: don't make a new deposit to "make up" for the stuck money. Whatever the resolution, support will tell you according to the lobby's rules; until then, don't send money based on your own guesses.
And in the day 7 review, go through your deposit log once in full: which deposits arrived, which one is still being discussed, and what its reference is. Take three habits from this into the next week: read the cashier's instructions in full before every deposit, screenshot the receipt as soon as you send, and copy the ID into your log. With those three in place, if a deposit ever gets stuck again you can show support everything in a single message.
What if someone says "I'll get your stuck money out"?
Don't reply. It is exactly while a deposit is stuck that people turn up on Telegram, in Facebook comments or by SMS, calling themselves an "agent" or "support". They ask for a fee, tell you to send money to a new number, or ask for an OTP "for verification". The lobby's real support is only in the chat inside the lobby. How to spot traps like this: fake site lesson.
Deposit not received questions
I deleted the receipt message. Where do I find the transaction ID?
Open that transaction in your wallet app's transaction history and the ID shows again. Take a screenshot there and copy it into your deposit log.
I sent money to the wrong number. Will the lobby refund it?
Money sent outside the path the lobby cashier showed is not a lobby transaction. Report it first to your wallet's own help section. You can also let the lobby's live chat know what happened.
Do I still get the first deposit bonus on a stuck deposit?
How the 100% first deposit match applies is written in the terms in the lobby's promotions section. While you are talking to support about the deposit, you can ask about the bonus in the same message.
A deposit sent from someone else's wallet hasn't arrived. What do I do?
Tell live chat clearly whose wallet the money came from and include the receipt. Using a wallet in your own name in future avoids this kind of complication.
Should I try again with a different wallet while the deposit is stuck?
It is better to wait until the first deposit is cleared up. With two unresolved transactions at once, matching becomes harder, and you may go past the limit you set without noticing.
This is not an official site, only a learning guide. Deposits, balances and their resolution are visible only in the lobby's cashier and live chat. 18+ only; keep to your limits and read responsible play.