Day 7: your first TK999 withdrawal and the week's accounts

A week ago you simply checked an address and bookmarked it. Since then you've done it all: account, first login, first deposit, reading the bonus terms and installing the app. Today is the last day, and it has two jobs: if your balance has money you can withdraw, make your first withdrawal properly, and draw up an honest account of the whole week. This site is an unofficial guide; withdrawal requests are made only in the official lobby cashier.

Which three things should I check before my first withdrawal?

Terms of any active bonus. If you switched on an offer on day five, the cashier may not accept your request until its turnover or wagering is complete. Look for whether the promotions or profile area shows how much is left. If you've forgotten the terms, skim the bonus lesson again.
Your profile details. Name, mobile number and the required fields should be filled in. If anything is blank, fill it in today.
Which wallet to use. The wallet your day-four deposit came from is usually the least hassle for getting money back too. Open your deposit log and check the number.

What do the boxes on the withdrawal form mean?

Total vs withdrawable balance: it's not unusual for the two figures to differ; money from an offer is often kept in a separate account.
Method: the list of wallets open in the cashier that day.
Recipient number: where the money goes. If one digit is off, the money goes to a stranger's number; read it out loud to check.
Amount: inside the limit the cashier shows. Limits change from time to time, so this page doesn't list any; check in the lobby.
Transaction PIN (if asked): some accounts ask you to create a separate transaction PIN before withdrawing. This is not your wallet PIN.

How do I make today's withdrawal request?

Open the lobby from your bookmark or the app you installed on day six, and log in.
Open the withdrawal area in the cashier.
Choose your deposit wallet and type the number and amount.
Before sending, read the whole form once from top to bottom.
After sending, take a screenshot of the request number or record shown, and write it in a "withdrawal" column next to your deposit log.
Keep an eye on the request's status in the transaction history. When it shows as done, open your own wallet to check the money arrived, and tick it off in your log.

Open the withdrawal area in the lobby

What do I give if asked for identity verification (KYC)?

Don't be surprised if the lobby wants to confirm your identity the first time you withdraw; it makes sure the account owner and the person receiving the money are the same. In most cases you'll need a photo of your NID or another government ID. Stand by a window, keep the whole edge of the card in the frame, and retake it if the text can't be read. The photo is uploaded in the lobby's own verification section; if anyone asks for it in a chat app, don't send it. Details are in the account verification lesson.

What if the status says "pending" or "cancelled"?

Waiting: don't send a second request; two requests at once can slow both down.
Same status for a long time: give support chat the request number with a screenshot and politely ask for an update. How to write it is in the support lesson.
Cancelled: there's often a short explanation beside it, such as a mismatched number, unfinished offer terms or pending verification. Only send a new request once that's sorted.

Small preparations that reduce the chance of getting stuck are covered separately in the withdrawal preparation lesson. If someone says "pay me and I'll release your withdrawal", that's a scam; there's no route other than the lobby cashier and live chat.

How do I review my own accounts at the end of the week?

Open your deposit log and write three totals: how much you deposited this week, how much you withdrew, and how much is in the lobby now. These numbers will honestly tell you how the week went. Also note whether you stayed inside the limit you set on day one. If you went over it, deposit less next week or take a break; you'll find help on the responsible play page.

Day-seven checklist

You have the withdrawal request number and screenshot saved.
The money has arrived in your wallet, or you know why not and have written to support.
The week's total deposits, total withdrawals and remaining balance are in your log.
You've set next week's limit.

Withdrawal questions

I deposited with Nagad. Can I give a bKash number when withdrawing?

That depends on the lobby's rules, which are written in the cashier. But withdrawing to the deposit wallet usually raises the fewest questions. If you want to change, ask live chat first.

Why is my withdrawable balance lower than my total balance?

Often the reason is the part from an active bonus whose terms aren't finished yet. Check the progress in the promotions area; if it's unclear, ask live chat.

How long does a withdrawal take?

No guide site can say this for certain. The time depends on the lobby's process and the wallet. Watch the status in the transaction history, and write to support if it doesn't change for a long time.

I spotted a wrong number after sending the request. What do I do?

Tell live chat right away with the request number. If the status is still waiting, there's often a chance to cancel and resubmit; support will tell you what to do.

Is it better to withdraw my whole balance the first time, or a little?

The first time, you can try a small amount within the cashier's limit to see the whole path once: request, verification, SMS in your wallet. Once you know the path, the next time is less stressful.

The official lobby cashier

This is not the official site, only a first-week guide. How much you can withdraw, whether there's a charge and how long it takes are all decided by the lobby cashier. 18+ only; setting aside winnings on time is also a way of respecting your own limits.